BOOKING FORM
Name:
Number of nights:
Dates:
Type of room:
Credit card:
Card expiry date:
Contact number:
II. Listen again and complete the receptionist’s requests:
_____________________________________ you today?
_____________________________________ nights is that for?
_____________________________________ exactly?
_____________________________________ single or a double room?
_____________________________________ the card number?
_____________________________________ a contact number?
_____________________________________ confirmation in writing?
_____________________________________ anything else I can do for you today?
III. Can you say the following dates?
13th January 2009 31st October 2000
5th March 1999 22nd September 2025
I. Complete the following telephone conversation with the missing expressions. Choose between:
That will be all, Could you tell me, would like to know, that’s fine, I see, Is there anything else, a buffet-style breakfast, want to book, looking forward, Could you, your leaving day, put you down, terribly sorry, How may I help you today, would like to book
A: Good morning, the Hilton Hotel. Cathy, the receptionist speaking.
________________________________?
B: Good morning, George Brown here. I _________________________________ two single rooms for next week.
A: Just a moment, please. When is that for exactly?
B: From Monday to Friday.
A: Is Friday ___________________________________ or your last night?
B: It’s our leaving day.
A: OK. Let me just check our bookings. I’m ___________________________________
but we have no single rooms available for Thursday next week.
B: ___________________________________. What about a double room, then?
A: Yes, we have double rooms available.
B: ____________________________________ what the difference in price is?
A: A single room costs $70 and a double $120, but I can offer you a special price of $100 for the double room.
B: That would be perfect. So I ___________________________________ two double rooms for 4 nights.
A: Certainly. ___________________________________ tell me your name and contact number?
B: It’s George Brown. My number is 654 732197.
A: Thank you Mr. Brown. ____________________________________ I can help you with?
B: Yes, I ___________________________________ if breakfast is included in the price.
A: Yes, it is. We offer ____________________________________ with a variety of different food. Anything else I can do for you today?
B: Yes, we would like our rooms to be quiet, away from the traffic noise.
A: No problem. I’ll ____________________________________ for garden rooms. Is that all right?
B: Yes, ____________________________________.
A: Can I help you in any other way?
B: No, thank you. ____________________________________.
A: Thank you for your call. We are ___________________________________ to welcoming you at our hotel next week.
B: Thank you for your help.
A: Thank you and goodbye.
B: Goodbye.
II. Booking a room: fill in the missing words in the hotel web page below: choose from:
print, securely, confirm, proposed, facilities, fax, completed, en suite, ground-floor, reservation, availability, dietary, details, alternatives
The Mercure Hotel welcomes you to our on-line booking service. To make a booking please enter your ______________ in the form below. You may use this form to check on ______________ or to make a ______________. Please fill in as many details as possible regarding your ______________ stay. If you wish, you may alternatively choose to ______________ a copy of the form that you can send to the hotel by regular mail or ______________. Please ensure the form is fully ______________ otherwise we may not be able to book a room for you.
We will contact you within 12 hours by phone or email to ______________ your booking. Otherwise the hotel will offer possible ______________ to you.
All rooms are ______________ with a shower or bath. ______________ in all rooms include coffee maker, cable TV, and phone and computer and Internet connection.
If you have any special requirements, such as a ______________ room, please write them in the box provided. Please indicate if you require vegetarian food or have other special ______________ requirements. All credit card details will be transmitted ______________ from this site.
5.4 SOCIALISING, EATING AND ENTERTAINING GUESTS
If you’re having a meal or a drink with someone or travelling together, you can’t spend all your time talking about business. Much of the time you’ll be chatting or socialising. An important part of socialising is telling people about things that have happened to you – unusual, amusing or interesting experiences you’ve had.
Think of a story you can tell. Think of amusing, frightening, surprising or embarrassing experience you had on a journey by car, plane or bus, in a hotel, while having a meal, while meeting or looking after a visitor, at work or on holidays.
If you can’t think of any of your own experiences you could retell stories you heard other people telling.
Here are some expressions you can use:
I’ll never forget the day when I first travelled on business.
Did I ever tell you about my getting lost in New York?
I had an interesting experience the other day when I was trying to get a taxi during the rush hour.
The worst journey I have ever made was to China..
I had a surprise the other day when my long-lost relatives gave me a call.
How embarrassing!
Good heavens!
How terrifying!
PRACTICE:
Tell others about something that happened to you and that you think will entertain the rest of the group.
When you take your guests or visitors to a restaurant always choose one where you can get local dishes because most of them would like to try them. Be prepared to recommend some and also explain what they are made of. Here are some phrases that may be useful:
These are the starters, these are main courses, and these are desserts.
It’s a speciality of this region. It’s a sort of cake.
That’s something rather special. It’s a kind of starter.
Well, that’s difficult to explain. It’s a bit like sponge cake.
I’m afraid I don’t know what that is. I’ll ask the waiter/waitress.
Picture 5: A local delicacy