Fi QDQþQRQDJUDMHYDQMH

GQHYQRSRKYDOLPRGRVHåNHSULVOXKQHPRWHåDYDPSRQXGLPRSRPRþL]PHQMDPRPQHQMD VNXSDMREOLNXMHPRUHãLWYHSUHQDãDPR]QDQMH]D]DSRVOHQHL]UDåDPRSRGSRURUHãXMHPR WHåDYHQDYGXãXMHPR

WHGHQVNRL]SRVWDYLPRYSOLYXVSHKRY]DSRVOHQLKQDXVSHKSRGMHWMDSUHGVWDYOMDPRFLOMHLQ SULþDNRYDQMDREYHãþDPR]DSRVOHQHRQRYRVWLKVNXSDMQDþUWXMHPRVRJODVQRREOLNXMHPR RGORþLWYHXUHMDPRSURVWRUH

PHVHþQRQHGHQDUQRQDJUDGLPRXVSHãQRVW]DSRVOHQLKL]SRVWDYLPRQDMEROMãH]DSRVOHQHY SRVDPH]QHPPHVHFX]DSRVOHQLPSRQXGLPRGRGDWQRSULGRELYDQMHQRYLK]QDQMLQYHãþLQ ]DXSDPRQRYHSULVWRMQRVWL

OHWQR L]PHULPR VWRSQMR ]DGRYROMVWYD ]DSRVOHQLK SRJOREOMHQR VH SRJRYDUMDPR R åHOMDK QDþUWLKLQUD]YRMX]DSRVOHQLKWHUSRGMHWMDYSULKRGQRVWLSULSUDYLPRVH]QDPQRYLKXNUHSRY ]DYHþDQMH]DGRYROMVWYD]DSRVOHQLK

4.2.4 FiQDQþQRQDJUDMHYDQMH

0RWLYLUDQRVW]DSRVOHQLKMHSRPHPEHQGHMDYQLN]DGRYROMVWYDLQGHORYQHXVSHãQRVWL9WHRULML REVWDMD YHOLNR QDþLQRY PRWLYDFLMH ]DSRVOHQLK = PRWLYLUDQMHP åHOLMR SRGMHWMD SRYHþDWL SULVSHYHN ]DSRVOHQLK N GRVHJDQMX FLOMHY *RULãHN LQ 7UDWQLN 0RWLYDFLMD MH WLVWR ]DUDGL þHVDU OMXGMH RE GRORþHQLK VSRVREQRVWLK LQ ]QDQMX GHODMR %UH] PRWLYDFLMH þORYHN QH PRUHRSUDYLWLQREHQHDNWLYQRVWLQHPRUHELWLGHMDYHQ3RVHEHMMHSRPHPEQDPRWLYDFLMD]D GHORSRPDJDPXGDXUHVQLþLVYRMHFLOMHLQFLOMHRUJDQL]DFLMHYNDWHULMH]DSRVOHQ0RWLYDFLMR XSRUDEOMDMR PDQDJHUML NRW RURGMH ]D NUPLOMHQMH þORYHNRYH DNWLYQRVWL Y åHOHQR VPHU 7HPX SURFHVXSUDYLPRPRWLYLUDQMH/LSLþQLN=D0RåLQRLGUMHPRWLYDFLMD YVHNDNRU SRYH]DQD V þORYHNRYLP GHORP 9 ELVWYX QL DNWLYQRVWL NL QH EL ELOD PRWLYLUDQD

'RGDWHQ]DSOHWSULSUHXþHYDQMXPRWLYDFLMH]DSRVOHQLKSULQMLKRYHPGHOXSULQDãDMRXJRWRYLWYH GDQLWLHQDVDPDþORYHNRYDDNWLYQRVWQLQLNROLVSRGEXMHQDVDPR]HQLPWHPYHþVãWHYLOQLPL ]HOR ]DSOHWHQLPL GHMDYQLNL NL VR ODKNR ]QDQL DOL SD WXGL QH 1D SRGODJL WHK XJRWRYLWHY VH PRUDPR]DYHGDWLGDXQLYHU]DOQHUHVQLFHRPRWLYDFLMLþORYHNRYHJDGHODQL3R8KDQX MHPRWLYLUDQMHVSRGEXMDQMHGHODYFHY]GRORþHQLPLVUHGVWYLGDERGRXþLQNRYLWLLQGDERGR ] ODVWQLP SULVWDQNRP RSUDYLOL GDQH QDORJH R]LURPD GHORYDOL Y VPHUL GRORþHQLK FLOMHY RUJDQL]DFLMH0RWLYDFLMVNLGHMDYQLNLNLVRSRYH]DQL]GHORPLQYUHGQRWHQMHPGHODVR8KDQ

]DQLPLYRGHOR

SULPHUQRGHORYQRRNROMH UD]SRUHGLWHYGHORYQHJDþDVD

PRåQRVWVWURNRYQHJDXVSRVDEOMDQMDREGHOX PRåQRVWQDSUHGRYDQMD

PHGVHERMQLRGQRVLVVRGHODYFL

PRåQRVWSROQHJDXYHOMDYOMDQMDGHORYQLKVSRVREQRVWL VRRGORþDQMHRGHOXLQRJRVSRGDUMHQMX

SODþDRVHEQLGRKRGHN]DVOXåHN SUL]QDQMH]DXVSHãQRVWSULGHOX VWDOQRVW]DQHVOMLYRVW]DSRVOLWYH

ýHGHODPR]PRWLYLUDQLPLOMXGPLSULGRELPRQDVOHGQMH.HHQDQ±

GHORERRSUDYOMHQRGRYROMNDNRYRVWQRLQYQDþUWRYDQLKþDVRYQLKRNYLULK OMXGMHERGRUDGLRSUDYOMDOLVYRMHGHORLQSRþXWLOLVHERGRNRULVWQH

OMXGMHERGRWUGRGHODOLNHUERGRVDPLKRWHOLRSUDYLWLVYRMHGHOR

L]YHGERERGRVSUHPOMDOL]DWR]DGROåHQLSRVDPH]QLNLLQQHERSRWUHEQRQDG]RURYDWL ]DYHVWERYLVRNDNDUERYGHORYQHPRNROMXXVWYDULORRGOLþQRR]UDþMH

1D SRGODJL VWRSQMH PRWLYLUDQRVWL ODKNR GHODYFH Y SRVDPH]QL RUJDQL]DFLML UD]YUVWLPR Y ãWLUL VNXSLQH8KDQ

QD WLVWH NL VNXSQH LQWHUHVH LQ DNWLYQRVWL VSUHMHPDMR NRW VYRMH VH LVWRYHWLMR V VNXSQR GRJRYRUMHQLPLFLOMLLQVRQRVLOFLXþLQNRYLWRVWLGHORYQHJDSURFHVD

QD WLVWH NL VH Y FHORWL SULODJDMDMR VNXSQR GRJRYRUMHQLP FLOMHP LQ VR DNWLYQL L]YDMDOFL Y GHORYQHPSURFHVX

QD WLVWH NL VH SRGUHMDMR VNXSQR GRJRYRUMHQLP FLOMHP LQ DNWLYQRVWLP GHOR MLP MH YLU SUHåLYHWMDVYRMRSR]RUQRVWLQDNWLYQRVWSDSRVYHþDMRGUXJLPSRGURþMHP

QDWLVWHNLVRVHRGORþLOLGDRESUYLSULPHUQLSULORåQRVWL]DSXVWLMRRUJDQL]DFLMRYNDWHUL GHODMRLQMLKOHWDQH]DQLPDYHþWRVRIOXNWXULUDMRþLGHODYFL

*RULãNRYDLQ7UDWQLNSRY]HPDWDQDVOHGQMHYUVWHPRWLYLUDQMYSRGMHWMXLQVLFHU GHQDUQRPRWLYLUDQMHYDULDELOQLGHOSODþHGHOQLFHGRGDWNLLQVRXGHOHåEDSULGRELþNX PDWHULDOQRPRWLYLUDQMHVOXåEHQLDYWRWHOHIRQLQUDþXQDOQLN

VRFLDOQRPRWLYLUDQMHSRYDELORQDNRVLORQHIRUPDOQDSUL]QDQMDSRKYDOHREþXWHNGRVHåND LQSRYUDWQHLQIRUPDFLMHRRSUDYOMHQLKQDORJDK

1DORJD YRGMH MH YSUHJD GHODYþHYLK PRWLYRY Y GHOR QMHJRYL UH]XOWDWL LQ SRVORYQL XVSHK SD QDMYHþMDQDJUDGD]DXVSHãQHJDYRGMR.DMWLþHYRGMDDOLYRGVWYRYHNDMPRWLYLUD]DSRVOHQH LPDQDUD]SRODJRQDMPRþQHMãHRURGMH]DUDYQDQMH]QMLPL0DQDJHUMLPRUDMRUD]XPHWLSRWUHEH ]DSRVOHQLK GD MLP MLK ODKNR SRPDJDMR ]DGRYROMLWL LQ GD ODKNR ]DSRVOHQH VSRGEXMDMR N XVPHUMDQMXSULRULWHWSURWLGRVHJDQMXFLOMHYRUJDQL]DFLMH'LPRYVNLLQ3HQJHU.R REOLNXMHPRSURFHVPRWLYLUDQMD]DVYRMRRUJDQL]DFLMRPRUDELWLWDWROLNRIOHNVLELOHQGDERPR ]QMLP]DGRYROMLOLNDUQDMYHþMHãWHYLORSRWUHEVYRMLKVRGHODYFHY0QRJRERWDNãQLKNLERGR VNXSQH YHþMHPX ãWHYLOX LQ MLK ERPR ]DGRYROMLOL QD HQDN QDþLQ GHQDU QDãOL SD ERPR WXGL SRVDPLþQH NL MLK MH WUHED ]DGRYROMLWL QD SRVHEHQ QDþLQ 1HNRPX SRPHQL QDJUDGD L]REUDåHYDQMH GUXJHPX SURVWL þDV VSHW NRPX VOXåEHQL DYWR WHOHIRQ ]GUDYVWYHQR ]DYDURYDQMH SURVW GDQ YHþMD RGJRYRUQRVW YRGHQMH VRGHORYDQMH LQ DYWRQRPLMD *RULãHN LQ 7UDWQLN *LEVRQ LQ GUXJL RSR]DUMDMR GD PRWLYDWRUML NRW VR GHORYQL GRVHåNL RGJRYRUQRVW SUL]QDQMD LQ QDSUHGRYDQMH QH ERGR LPHOL SUDYHJD XþLQND Y NROLNRU ]DSRVOHQLQHSUHSR]QDGHODNRW]DQLPLYHJDLQSRPHPEQHJD

3ODþDMH]D]DSRVOHQHRVQRYQLYLUVUHGVWHY]DåLYOMHQMHKNUDWLSDODKNRQDSODþRJOHGDMRNRWQD SRYUDþLOR]DYORåHQWUXGWHUSUL]QDQMH]DQMLKRYR]QDQMHLQGRVHåNH=DSRVOHQLåHOLMRWDNãHQ VLVWHP SODþ LQ QDJUDMHYDQMD NL MLP ER RPRJRþLO GREHU ]DVOXåHN ]D RSUDYOMHQR GHOR WHU ER SULVSHYDON]YLãDQMXQMLKRYHåLYOMHQMVNHUDYQLLQSRYHþDQMXNDNRYRVWLåLYOMHQMD=XSDQ

±0LKDOLþHYD±JOHGHSODþHPHQLGDMH]HORYHOLNDYHUMHWQRVWGDERGR ]DSRVOHQL ]DUDGL YLVRNH SODþH GRORþHQR GHOR VSORK RSUDYOMDOL R]LURPD VSUHMHOL WDNR GHORYQR PHVWR L]MHPQR QL]ND YHUMHWQRVW SD MH GD ERGR ]DUDGL YLVRNH SODþH GRORþHQR GHOR WXGL ] YHVHOMHP RSUDYOMDOL 3ODþD WRUHM QL NOMXþ GR ]DGRYROMVWYD ]DSRVOHQHJD ODKNR SD SRPHPEQR SULSRPRUH N WHPX 3ODþD LPD PRWLYDFLMVNL XþLQHN WDNUDW NR MH Y VNODGX ] XVSHãQRVWMR LQ XþLQNRYLWRVWMRSRVDPH]QLNDQMHJRYLPL]QDQMLLQNRPSHWHQFDPL3ODþD]DSRVOHQHJDERWRUHM GHORYDODPRWLYDFLMVNRLQSUDYLOQRYSOLYDODQD]DGRYROMVWYROHþHVHERSRYHþDODREQMHJRYL YHþMLXþLQNRYLWRVWLLQSULGRELWYLWHUXSRUDELQRYLK]QDQMWHU]PDQMãDODRE]PDQMãDQLXVSHãQRVWL LQXþLQNRYLWRVWLWHUQDSULPHURGNORQLWYLXþHQMD=DYHþLQR]DSRVOHQLKMHSODþLOR]DRSUDYOMHQR GHOR RVQRYQL GHMDYQLN ]DGRYROMVWYD LQ VRGL PHG SVLKRORãNH VWLPXODWRUMH ]D GHOR 9 RUJDQL]DFLMDKVHVUHþXMHMR]YSUDãDQMLNDNRGRORþLWLYLãLQRSODþHGDERRPRJRþLOD]DSRVOHQLP QRUPDOQRåLYOMHQMHLQKNUDWLYSOLYDODQD]DY]HWRVW]DSRVOHQLK]DGHOR,]ND]DORVHMHGDQH VDPR YLãLQD DPSDN SUHGYVHP UD]ORJ ]D SODþR YSOLYD QD GHODYþHYR ]DY]HWRVW ]D GHOR /LSLþQLN3UDYWDNRPHQLGDSRGMHWMHSULGRORþDQMXRVQRYQHSODþH XSRãWHYD ]DKWHYQRVW GHOD SROHJ WHJD SD VH SUL SODþL XSRãWHYD ãH XVSHãQRVW XþLQNRYLWRVW GHODYFD'HOSODþHSDSUHGVWDYOMDMRãHSODþD]DQHGHORQDJUDGD]DSRåUWYRYDOQRVWQDJUDGD]D ]YHVWRERSODþDRGYLVQDRGåLYOMHQMVNLKVWURãNRYSODþD]DSRVHEQH]PRåQRVWL

'HOLWHYGHOQLFRUJDQL]DFLMHPHG]DSRVOHQHLQVRXGHOHåEDSULGRELþNXSRYHþXMHWDSULSDGQRVW ]DSRVOHQHJD RUJDQL]DFLML -H SD WR QDþLQ GHQDUQHJD R] ILQDQþQHJD QDJUDMHYDQMD NL MH SUL YHþLQL]DSRVOHQLKãHYHGQRQDMSRPHPEQHMãHSULGRVHJDQMX]DGRYROMVWYD

4.3 Nezadovoljstvo

3RPQHQMX0LKDOLþHYH±QDQH]DGRYROMVWYR]DSRVOHQLKYHOLNRNUDWYSOLYDMRWXGL SUHKLWUH VSUHPHPEH LQ QHVWDELOQRVW GHOD QHY]SRVWDYOMHQD DOL SD SUHVWURJD UHG LQ GLVFLSOLQD SUHYHOLN QDG]RU ]DSRVOHQLK SUHYHUMDQMH SULVRWQRVWL QD GHORYQHP PHVWX WHU SULPDQMNOMDM DOL FHOR RGVRWQRVW LQIRUPDFLM V VWUDQL YRGLM 3UDY WDNR QD ]DGRYROMVWYR SRVDPH]QLND YSOLYDMR UD]OLþQL GHMDYQLNL NL QDM EL ELOL YH]DQL ]ODVWL QD VRGHODYFH IL]LþQH SRJRMH GHOD PRåQRVW VWURNRYQHJD LQ RVHEQHJD UD]YRMD GHORYQR RNROMH QDGUHMHQH SODþR QDþLQ GHOD LQ SRGREQR 0LKDOLþ±0RRUKHDGLQ*ULIILQGHOLWDGHMDYQLNH]DGRYROMVWYDSULGHOXY WUL VNXSLQH RUJDQL]DFLMVNH GHMDYQLNH VNXSLQVNH GHMDYQLNH LQ RVHEQH GHMDYQLNH NDU SRGUREQHMHSULND]XMHVOLND3RVDPH]QHVSUHPHQOMLYNH]QRWUDMJODYQLKWUHKVNXSLQYSOLYDMR QD ]DGRYROMVWYR DOL QH]DGRYROMVWYR ]DSRVOHQLK NDU VH SD Y RUJDQL]DFLML ODKNR NDåH Y VSUHPHPEDK]QRWUDMRUJDQL]DFLMHLQVWRSQMLL]RVWDMDQMD]GHOD

Organizacijski dejavniki:

-SODþD,

- možnost napredovanja, - delo,

- varnost, - delovni pogoji.

Skupinski dejavniki:

- sodelavci, - nadrejeni, nadzor.

Osebni dejavniki:

- potrebe, - ugodnosti.

ZADOVOLJSTVO ZAPOSLENIH

NEZADOVOLJSTVO ZAPOSLENIH

Majhne spremembe

Nizka stopnja izostajanja z dela

Velike spremembe

Visoka stopnja izostajanja z dela

Slika 9: Dejavniki zadovoljstva zaposlenih